QUALITY POLICY

HSTC is committed to design, manufacture and deliver quality products, which exceed customer and regulatory requirements.
Everyone in the company is fully committed to fully satisfy our customers by continual improvement of our process and products.

 

Quality System

Our Quality Policy affirms our corporate vision of “Customer First, Quality Always”.
“Quality Always is the commitment of every employee to understand and conform to requirements of all times”.
To implement this policy a process of continuous improvement is in effect and supported by all employees.
HSTC’s quality management system embodies the principles and philosophies of continuous Improvement; it is modeled on the formal structure of ISO-9001 – Quality Management systems model for quality assurance in design, development, production, installation and servicing.

The following elements of TQM and ISO are addressed accordingly in the overall
 
Quality Management System:
 
1

Management

Vision, Mission, commitment, leadership, quality policy and objectives

 
2

Strategic planning

Quality plans, procedures, processes, activities, quality infrastructure

 
3

Human Resource Management

Employee involvement and empowerment, continuous improvement teams, education and training

 
4

Input Controls

Market analysis, customer needs, incoming quality assurance, supplier-customer partnering

 
5

In-Process Controls

Control of Design, specifications, materials, equipment, process control, documentation, control, production control, process/product audit and verification.

 
6

Measurement/Analysis

Data Collection and analysis, statistical techniques

 
7

Output Controls

Output audit and verification, conformance to regulatory and statuary requirements

 
8

Customer Satisfaction

Customer requirements and expectations, commitment, complaint resolution, satisfaction determination

 
 
 
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